Health & Wellness
Lambda School is an exciting time of growth and opportunity, but it can also be very stressful. Taking care of your mental health is as important as taking care of your physical health, and at Lambda School, we know that you need both to best provide for yourself and your family.
Modern Health App
All learners that are actively participating in a Lambda School program will have access to a mental health and wellbeing platform called Modern Health. This third-party platform provides learners with access to resources that help support personal well-being and mental health, including personalized assessment, evidence-based digital healthcare, and 8 sessions with licensed coaches and therapists at no cost.
Support for 5 Types of Wellness
As part of our partnership with Modern Health, learners will have one-on-one access to a dedicated coach who they can meet with up to eight times a year. They can also text their coach any time and see a certified therapist up to eight times a year as well.

Learners will also have access to Modern Health's digital library of meditations and programs through their app or online.
Emotional Well-being
Professional Well-being
Relationships & Community
Physical Well-being
Financial Well-being
Get started with your mental health benefits
To begin using your mental health benefits, you will need to download the Modern Health app from the app store or login to your web interface using the email you have on file with Lambda School. If you have any issues, reach out to help@modernhealth.com. Please note that use is anonymous, confidential, and completely optional.
Support during COVID-19
This virus is impacting everyone physically, mentally, and emotionally, and we understand it may cause unanticipated challenges. There are members of our community who may face financial difficulties or who may be immunocompromised. While we cannot provide financial support, we will do everything we can to help support our community academically.

See updates related to COVID-19 and Lambda School

Need immediate attention?
If you are in crisis and need help immediately, please contact 911 (in the US).

Additional Crisis Resources:

• The National Suicide Prevention Lifeline (available 24 hours per day, 7 days per week)
• 1-800-273-8255 (TALK)
• Spanish: 1-800-784-2432 (SUICIDA)
Online chat
• Text: text START to 741-741

A crisis counselor is available 24/7 to talk, listen, and help people find local resources for dealing with not only mental health crises or suicidal ideation, but any kind of emotional distress.
FAQ: Modern Health & Lambda Partnership
What is Modern Health?
Modern Health is the comprehensive mental health and wellness platform that combines the WHO well-being assessment, self-service wellness kits, a global network of certified coaches, and licensed therapists all available in a single app. We’ve partnered with Modern Health to provide access to their services for Lambda School learners and staff.
Why is Lambda School offering this to me?
We partnered with Modern Health to provide mental health services to Lambda School learners because we care about you and your success, and we recognize that mental health and well-being are an important part of that. These resources are another way we are investing in you and are intended to help you lead a healthier life and develop skills to improve your overall well-being.
Is Modern Health backed by science? 
Modern Health’s model is grounded in evidence-based approaches, including Cognitive Behavioral Therapy, Acceptance and Commitment Therapy, Motivational Interviewing, and Mindfulness.
What languages are Modern Health services available in? 
The Modern Health platform is currently available in English, French Canadian, French, Spanish, Mandarin, Korean, Japanese, German, Portuguese, and Hindi for basic app functionalities, top 10 meditations and coaching. If your preferred language is not listed above, please note that care is provided in most languages. Feel free to email help@modernhealth.com to find out more.
Is Modern Health available to students outside the U.S.?
Yes. All learners will have access to the same resources regardless of where they are located. Should you have any issues identifying a coach or therapist near you, please reach out to Modern Health (help@modernhealth.com).
Which areas does Modern Health support? 
Modern Health has a variety of tools and resources to help you with the following:

Emotional Well-being: Anxiety, Attention or Hyperactivity Concerns, Autism Spectrum, Depressed or Low Mood, Disordered Eating, Grief, Mindfulness and Meditation, Obsessions and Compulsions, Series Mental Illness, Significant or Chronic Stressor(s), Spirituality or Religion, Substance and Alcohol Abuse Concerns, Trauma, Well-being Related to My Cultural Identities

Professional Well-being: Burnout, Career Change, Diversity Equity Inclusion & Belonging in the Workplace, General Professional Development, Managing My Workload, Recent Promotion, Workforce Reduction, Work-life integration

Relationships & Community: Building New Relationships, Improving Relationships & Communication, Navigating Conflict, Parenting, Caregiving, Family, Supporting Diversity Equity Inclusion & Belonging in Your Community

Physical Well-being: Sleep, Exercise, Healthy Diet, Medical or Health

Financial Well-being: Financial Setbacks or Hardships, Understanding Your Financial Well-being, Financial Goals

*Note: This list isn’t intended to be comprehensive. Please feel free to reach out to Modern Health about the services and platform at help@modernhealth.com.
What types of care does Modern Health offer? 
Modern Health makes it easy for you to access care in the way you prefer. During the assessment we’ll ask you how you prefer to receive care. Based on your needs and preferences, we’ll guide you to the level of care that’s right for you, whether that’s:

One-on-one: Coaching & Therapy

In a Group: Live, specialist-led group support sessions called Circles

On your own: Self-serve digital meditations

If you’re still not sure where to get started, we recommend that you 1) take a well-being assessment and 2) get matched to a dedicated coach who can work with you to determine next steps.

What does Modern Health not cover?

Services that are not covered include: psychiatry, inpatient or residential treatment, hospitalization (including partial), intensive outpatient treatment, emergent care, long-term care or counseling, prescription medication, services for remedial education, and non-evidence based behavioral healthcare. Please check with your health plan or benefits portal for coverage of these excluded services.

What is the well-being assessment, and why should I take it? 

Similar to regular physicals with your primary care physician, Modern Health’s well-being assessment serves as a checkup for your mental health. 

Your well-being assessment empowers experts at Modern Health to provide you the best user experience. It enhances the customization of your personalized wellness plan, which makes it more effective in addressing your specific needs. Although ups and downs in well-being are inevitable, Modern Health’s data-driven approach keeps up with how you’re doing over time to support you.

Registration
How do I know when I should use the Modern Health program? 
Taking care of your mental wellbeing should be like taking care of your physical health - something you do regularly and preventatively. Don’t wait until a crisis moment to access Modern Health. Get started today with proactive tools, and preventative steps.
Am I eligible?
Active Lambda School learners in good standing Lambda School are eligible for Modern Health throughout their program until 6 months after graduation.
How do I register and login?
1. Download the Modern Health mobile app on your mobile device or navigate to https://my.joinmodernhealth.com/login.  After your download is complete, select “Join Now” from the welcome page of the mobile app. 

2. Sign up using the email you have on file with Lambda School, along with your first and last name as it appears in your Lambda School account. Enter “Lambda Students” as your company name.

3. Answer a few questions about your well-being and preferences for care.

4. Get your personalized care plan, which includes a combination of one-on-one, group, and self-serve digital resources that can help you in your areas of focus.

If you have trouble registering for Modern Health, please don’t hesitate to reach out to help@modernhealth.com with a note or screenshot. Their customer support team will verify your information (i.e., first name, last name, and email) against what we have on file at Lambda School to provide you the best instructions on how to successfully access Modern Health.
Are my dependents eligible? Can my family or a friend use Modern Health if I don’t want to?
Lambda School does not currently offer Modern Health to dependents. You cannot transfer your benefits to any friend or family member.
Can I complete sessions with my partner or a family member?
You can complete sessions with your partner or family member, however in most cases this will count as extra sessions (e.g., 1 session with a partner is equivalent to 2 sessions with you alone). Please discuss this directly with your coach or therapist.
Do I have to participate?
No, you are not required to participate in this learner benefit. There are a number of useful tools and resources that come with the platform, but your use is completely optional. There may be times when an instructor or staff member refers you to Modern Health’s services. These referrals are optional. A learner is not required to utilize Modern Health services.
Can I opt out?
Yes. Any learner who has registered and no longer wishes to be a part of the platform or service can email Modern Health at help@modernhealth.com to be removed. Once the request to opt out is confirmed, Modern Health will then deprovision the account according to the learner’s wishes in a way that complies with HIPAA, GDPR, and CCPA.

Program Specifics
What benefits am I eligible for?
Based on Lambda School’s plan with Modern Health, you have access to: 

-8 one-on-one video sessions (per year) with certified mental health, professional, or financial well-being coaches

-8 one-on-one video or in-person sessions (per year) with licensed clinical therapists

-Unlimited group support sessions (known as Circles), designed to be safe spaces for sharing & learning with others. (Note: Circles currently offered in English only.)

-Guided Meditations on managing stress and proactively building resilience.

-Ongoing well-being assessments to check-in on your well-being over time


*Cancellation/No Show:If you need to miss a scheduled session please let your coach/therapist know at least 24 hours before your appointment. If you cancel after that time, or miss the session, it will count towards your total covered sessions.

How long will I have access to Modern Health?
Learners’ access ends 6 months after their graduation date. Learners who participate in Flex will have access for the entire duration of their time as a learner.

If you’d like to continue seeing your therapist or coach after your eligibility with Lambda School comes to an end, you can work with Modern Health to determine a transition and payment plan that works best for you.

What happens when I finish my covered Modern Health sessions?
Learners will not be required to pay for any of their covered visits (up to 8 therapy and 8 coaching visits per year, in addition to unlimited group support sessions) or access to the mobile application which contains guided programs and meditations. 

As you are approaching the end of your covered Modern Health sessions, we encourage you and your coach or therapist to have a discussion about whether you want to wrap up after the covered sessions, or if you want to continue. If you choose to continue, Modern Health will work with you on various self-pay options and you can determine what works best for you. After the covered 8 visits, you will be responsible for paying your coach/therapist directly. Should you need a medication or follow-up treatment with another specialist, these will need to be covered by you and/or your insurance.

Do my visits with my coach and/or therapist ever reset?
Visits reset on September 28th each year (the anniversary of Lambda School’s partnership launch with Modern Health). This means that all eligible learners will gain access to 8 additional visits with their coach and 8 additional visits with their therapist on September 28th. Note that unused sessions do not roll over when your benefits reset.

Where can I see how many coaching sessions I have left?
You can quickly track and view how many available visits you have remaining with your coach or therapist in the Modern Health app or web interface.
What happens to these benefits if I withdraw from Lambda School?
If a learner drops out of Lambda School or is withdrawn, they will no longer have access to the Modern Health platform or the corresponding benefits.
What happens if I go on hiatus? 
If a learner goes on hiatus they will still have full access to the Modern Health platform for the duration of their hiatus.
Care
What types of providers are in Modern Health’s network?
Modern Health has several different types of providers that you can work with. Here is a breakdown of the different types of providers and what each of them can offer:

Coach - Coaches work with individuals to help them create the kind of lives they want. While there is no specific degree or license required to practice as a coach, Modern Health coaches are rigorously vetted, certified, and trained in evidence-based approaches. All coaches have completed extensive training and are certified by the International Coaching Federation.

Therapist - Therapists can have a variety of titles (counselors, therapists, clinicians, etc.). What they have in common is an advanced degree (e.g., Ph.D, Psy.D) in clinical psychology or a related field and are licensed in the state in which they practice. Common licenses include Licensed Marriage and Family Therapist (LMFT), Licensed Clinical Social Worker (LCSW), and Licensed Professional Counselor (LPC). These therapists are also trained in the assessment and treatment of mental health concerns.

I’m currently seeing a therapist already, what do I do now? Can I see the same therapist?
You are welcome to share the name of your therapist with Modern Health, and they’ll reach out to invite that therapist to join their network. If the therapist is not in network or does not choose to join, that therapist will not be covered under the Modern Health platform.
What is coaching?
Coaching is the process through which a coach helps a client get deeper awareness into a non-clinical situation, identify opportunities for growth, and create action plans to move towards their goals. Coaches facilitate the process by providing a psychologically safe space for the client and providing guardrails through accountability. Coaching can unlock an individual's potential to maximize their performance. It does that by helping overcome habits of mind that inhibit excellence in performance.
What is the difference between coaching and therapy?
The primary difference between coaching and therapy is that therapy is conducted by licensed mental health professionals who are trained to treat clinical difficulties (e.g., depression, anxiety) whereas coaches work on non-clinical issues (e.g., personal growth and professional development). 

Modern Health’s belief is that anyone can benefit from working with a coach, and some people need therapy in addition to, or instead of coaching. If you are experiencing a clinical need, Modern Health will recommend a therapist. You can also work with your dedicated coach to determine if you would benefit from therapy.

How does Modern Health match me to a provider and how diverse is their provider network? 
Modern Health matches you to a provider based on a proprietary algorithm that weights quality of fit, including your well-being score and areas you want to work on. 

The network of coaches and therapists at Modern Health is just as diverse as the learner population at Lambda. Over 30% of Modern Health’s provider network identifies as BIPOC. Learners should be able to find a coach that aligns well with them and what they’d like to work on, whatever those issues may be. Should you need to change coaches or therapists at any time, Modern Health will help enable that for you. You can contact them with additional preference requests such as: gender, race, nationality, LGBTQIA+, life experience

Does Modern Health have coaches and therapists who are trained to support LGBTQIA+ individuals?
Yes, Modern Health has coaches and therapists trained to support the needs of LGBTQIA+ individuals. We suggest mentioning this in the information you provide Modern Health so they can accurately match you with the appropriate provider.
How often should I meet my coach or therapist?

How often you decide to meet with your coach depends on your personal situation. Some people like to meet weekly, whereas others meet every month or two. Usually people will meet with their coach every two weeks. We suggest meeting with your coach shortly after matching with them in the platform so you can get to know each other and outline how you’d like to work together moving forward.
What’s the difference between my Modern Health coach and my Lambda School career coach?
At Lambda School, our career coaches are primarily focused on supporting you with career readiness and job search efforts. Modern Health's coaches are trained to help you with a variety of life’s challenges throughout your journey at Lambda School, including stress, anxiety, and developing healthy lifestyle habits and skills.
Confidentiality and Security
Does Lambda School know if I’m using Modern Health? 

All information submitted through the Modern Health application is kept confidential and used to deliver a more personalized experience. No individual usage data will ever be shared back with your school.
What do you do with my information?
All information submitted through the Modern Health application is kept confidential and used to deliver a more personalized experience. Anonymized group aggregate information is served back to Lambda School for additional insights to improve a tailored care plan.
How do you protect my information?

Hypertext Transfer Protocol Secure (HTTPS) encryption measures are used for all data exchanged between our members and our application. Both chat and video use end-to-end encryption.
For chat messages with providers, conversations are encrypted in transit via SSL (TLS v1.2). Each conversation (between a member and a provider) has its own encryption key and the keys are stored in a separate, secure secrets management system (Hashicorp Vault). Message contents are encrypted upon receipt by our web server, and are transported and stored encrypted in our internal systems.

For more information, please refer to Modern Health’s Privacy Policy.

Is what I discuss with my coach or therapist confidential? 

All information between you and your coach or therapist is confidential, except in the following cases:

- You are at risk of harming themselves and/or others
- Child, elder adult, or dependent adult abuse
- Court subpoenas
Crisis Support
What do I do in a crisis?
Modern Health is not a crisis resource. 
If you are experiencing a mental health emergency (e.g., thoughts about suicide, thoughts about harming yourself or others, medical crisis, or in a dangerous situation) and you’re based in the United States please call emergency responders (911), crisis support (https://suicidepreventionlifeline.org/ or 1-800-273-8255), or head to the nearest emergency room. If you reside outside the United States, you can find local and international resources by selecting “Information” on the bottom right of your mobile app, and then clicking the red “Access to 24/7 Crisis Information” banner at the top of the screen.
General Support
Who can I reach out to if I have questions?
Please email help@modernhealth.com, or if you have a Lambda School specific question, you can send a Support Ticket through The Hub.